Refund Policy:

  • The Gift Garrage (TGG) follows a friendly policy to ensure your shopping experience as fuss-free and enjoyable as much as possible. We are always with you before and after your purchase.  Please read the following terms & conditions before placing the order:

Order Cancellation:

  • Cancellation of Order(s) will be done, if the order does not dispatch, for which, kindly mail us at thegiftgarrage2022@gmail.com
  • Order once dispatch, no cancellation will be entertained.

Transit Damage:

In case of damage in transit and product receive in damaged condition.  In this condition, please follow below instructions (always before unboxing):

  • Unboxing video is must: Please record unboxing video of the parcel and show the item(s) clearly and if found damaged, we will replace the product.  Without unboxing video, we will be unable to assist you for the same. 

Kindly mail at thegiftgarrage2022@gmail.com

Exchange:

  • No exchange will be entertained without a valid reason.
  • In case of online purchase, Customer can exchange the product, if it is not the same model/ size. In this condition, only ordered product will be exchanged, if same product will not be available in the stock so credit note/ voucher will be issued.
  • Customer cannot return any used product(s).
  • Any customized product, which is made as per customers instructions are not eligible for exchange/return/refund, we request you to be careful while ordering for name customized product.
  • Exchange is not accepted, if customer does not like the product or colour of the product. We try to source best quality product and all product details are mentioned in the product description.  We would request you to please read all details before placing the order.
  • If customer does not handover the product within 5-7 business days from the date of the return/ exchange request being raised, the request will be cancelled from our end.

Refund:

Refunds (if any) once processed will be credited in 5-7 business days.

Process of Exchange/ Return:

Kindly mail us at thegiftgarrage2022@gmail.com

Subject of Mail:  Exchange with Order ID Number

We will get back to you within 24-48 working hours.